Knowledgebase: Web Hosting > E-Mail
Why is my email bouncing?
Posted by Brian F., Last modified by Brian F. on 23 September 2010 11:27 PM
If your email is bouncing, it could be because you do not have SPF records enabled for your domain. What these do is verify the authenticity of the domain you're sending from so you're email is less likely to be flagged as spam / untrusted by the receiving mail server. While doing the following is not a fix-all for email delivery issues, it will certainly help:
  1. Login to cPanel at http://yourdomain.com/cpanel

  2. Once you've logged in, type 'Email Auth' into the top left finder (Picture)

  3. On the next page, select 'Enable' under the 'SPF Records' sections (Picture)

  4. Once this is done, you will see it says enabled and will show your current SPF records (Picture)
If you're still experiencing issues with the mail being delivered, please raise a ticket with our support team including as much information as possible. Some helpful information is the address you're sending from, address you're sending to, a copy of the email address, email headers, and the exact bounce back message.
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