Knowledgebase: Pre-Sales Questions
Can you help me transfer from my old host?
Posted by Brian F., Last modified by Brian F. on 06 September 2011 12:42 PM
All accounts include free transfer and migration assistance from your old provider. To move from your old host, you will want to submit a ticket with our account transfers department.
  1. Go to our support helpdesk at and select the "Account Transfers" department (Example)

  2. Now that you're in the correct department, fill out the transfer form as accurately as possible. (Example)

  3. If you are unsure about any of the fields, leave them blank and ask for clarification in the message body field.

  4. Once the ticket is submitted, an account transfer usually takes 2 hours or less, depending on account size and network transfer speeds.

If you already have a full backup available you can upload it to your account using FTP or the cPanel File Manager, and our technicians can restore your backup from there.
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