Knowledgebase: Web Hosting
My website is down. What should I do?
Posted by Brian F., Last modified by Brian F. on 18 October 2012 03:54 PM
If you're unable to reach your site, there are a number of steps you can take to determine if the site is offline:
  • Try to visit your site through a proxy (A quick Google search should find a suitable one) to determine if it's a routing issue specific to your ISP / network

  • Try to visit the site in another browser or clear your local cache

  • Have a friend, colleague, or associate (on a different network) try to visit the site. Compare their results to yours

  • Visit our status website at -- Every issue, maintenance window, or service impacting problem we have is posted here.
If you've exhausted the above steps and still believe your site is offline as the result of an issue on our server, please submit a ticket at
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