There are a number of reasons your credit card may be declined by our billing system. The most common reasons include:
- Your bank/card issuer is declining the charge since they see it as a foreign transaction. Hawk Host is based in Canada so a large number of US based financial institutions will automatically decline an attempted charge from a foreign country.
- The billing address on your client area profile (https://my.hawkhost.com/clientarea.php) does not match the billing address on your credit card. We do an address verification lookup for all credit card transactions and if the address we have on file doesn't match your credit card billing address, the charge is automatically declined.
- Your invoice total is below the minimum transaction amount. If your invoice is for less than $2.00 USD our system will automatically decline the charge if you're paying with credit card.
Should you have issues paying an invoice we recommend calling your bank/card issuer for information first. If they're unable to resolve your issue, please contact our billing department regarding your payment. When submitting your ticket to our billing department we ask you please provide us with the last 4 digits of the card(s) you've tried using, along with the cardholders last name.