Knowledgebase: Web Hosting > cPanel
I've lost my Two-Factor Authentication (2FA) device. How do I access cPanel?
Posted by Brian F., Last modified by Brian F. on 14 September 2016 11:59 AM

If you've previously configured Two-Factor Authentication (2FA) for your cPanel account and you've lost your hardware device we will need to temporary disable the authentication for you. It is unfortunately not possible for you to access cPanel or disable the authentication without contacting us.

Please email our support team or submit a ticket through your client area or helpdesk for us to disable Two-Factor Authentication for you. We will verify your account ownership and once that's completed Two-Factor Authentication will be disabled so you can login to cPanel again.

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