Knowledgebase: Pre-Sales Questions
How long does it take to setup my account?
Posted by Tony B., Last modified by Brian F. on 28 March 2014 02:11 PM

For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows

Shared and Reseller Accounts: 1 - 2 hours, usually less.
VPS Accounts: Up to 24 hours. This depends on what software you've ordered.

Accounts are setup 24/7/365. Setup time may vary depending on current availability and the information you provide upon signup. If an order is found to be of high risk or requires management review, setup time may be delayed until the right personnel are available. Orders placed outside of business hours or weekends may be subject to longer setup times but will rarely exceed 12 hours. International orders may also be subject to additional review.

Upon signing up you will receive an email stating we have received your order and we are processing it. You may also receive an email stating balances must be paid before account setup as well as an email once payment has been made. Once this is completed you will receive a new account information email with all the information you will need to get your site online at Hawk Host.

If you don't see your "New Account Information" email within a few hours of signing up, we do suggest you check your junk/spam/bulk folder in case the email was filtered. Should you still not see the email in any of your inbox folders, please contact our sales department by emailing for further assistance.

If you find your order has been marked as fraud, please click on this link for more information.

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