Knowledgebase: Pre-Sales Questions
Can you help me transfer from my old host?
Posted by Brian F., Last modified by Brian F. on 13 May 2020 05:11 PM

All accounts include free transfer and migration assistance from your old provider. To move from your old host you will want to submit a ticket with our account transfers department.

  1. Login to your client area at

  2. Once logged in select the "Open Ticket" link from the main menu navigation:

  3. Select the "Account Transfers" department:

  4. In your ticket message provide our transfers team with your old hosts control panel login URL, your control panel username and password, and any other special instructions for the migration. Alternatively you can upload a backup of your account you wish to have restored to your hosting account with us via sFTP/SCP and let us know the path to the backup.

  5. Once your ticket message has been filled out and includes all the information required for us to complete the transfer click the "Submit" button.

  6. Account transfers generally take 4 hours or less to complete. Our team will notify you when the migration has started and also when it is completed.
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