Knowledgebase: Client Area
How do I upgrade / downgrade my service?
Posted by Cody R., Last modified by Brian F. on 12 May 2020 02:17 PM

You can upgrade anytime by logging into our client area at and following these instructions:

  1. Login to your client area (

  2. Click 'Services' from the menu navigation, and from the dropdown select 'My Services'

  3. Locate the service(s) you wish to upgrade/downgrade. Select the service.

  4. Locate the 'Actions' menu on the left side navigation and select 'Upgrade/Downgrade'

If you need further help submit a ticket to our billing department.
Please note: If your renewal invoice is already generated and you wish to upgrade / downgrade, contact our billing department before paying your invoice.
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