Weebly is a free drag&drop site builder we offer with our shared, cloud web hosting, and semi-dedicated hosting plans. If you have added Weebly and are unable to publish you may see the following error:
This error can be caused by a number of different issues. Common problems include:
- You do not have an active web hosting plan through us: While the Weebly site builder is free, it requires you to have an active shared or semi-dedicated hosting service with us. Otherwise, there would be no service to host the Weebly site. You can sign up for a hosting plan through our website
- Your Weebly domain name is not registered: In addition to requiring an active hosting plan the domain name you're trying to use must be registered. Purchasing a hosting plan and adding Weebly does not include a domain registration. You can register your domain name through our website
- Your website is not pointed to our nameservers/DNS: If your domain name is registered and you also have a web hosting plan through us, but publishing is not working, check to make sure your nameservers/DNS for the domain are pointed to your account. You can find your accounts nameservers in your "New Account Information" email or through your client area under "My Services". If instead you are using third party nameservers you can find your sites shared IP for your DNS A record through cPanel in the "Server Information" interface.
- Your FTP publishing credentials are invalid: This can happen if your FTP user is missing, or if your password is not correct. You can confirm if an FTP user was properly created by logging in to cPanel and visiting the "FTP Accounts" interface. You should see a user with a similar name:
Unfortunately if the issue is related to FTP credentials you would need to contact us to resolve the issue. To do so please email email@example.com or open a ticket through your client area.