Knowledgebase : Web Hosting > Tutorials
Our default firewall rules allow most applications/software to run without issues on our shared, cloud web hosting, semi-dedicated, and reseller hosting plans. If you're running an application/software which requires we whitelist an IP or open a non-stand...
Yes, do the following within cPanel: 1) Search for the "Password Protect Directories" function within cPanel 2) Once you click it you will be prompted for which website you would like to password protect a directory, select your websit...
This guide assumes you've already setup your e-mail accounts through cPanel if you haven't please login to your cPanel account and select the "E-Mail Accounts" option. Once you open up the Mail client you will be prompted with a "Welcome ...
cPanel has included video tutorials for every option under the control panel. To access these tutorials and get help with the options, look for the "Video Tutorials" section in your cPanel.
Error pages are determined by the HTTP You can add custom error pages by logging into cPanel and selecting the the "Error pages" under "Advanced". From you you can add custom error pages in HTML and SHTML form. You can also have cust...
With a recent upgrade to our control panel, users can now modify their DNS zones from within their cPanel. Modifying A records Login to your control panel, and type 'Simple DNS Zone Editor' in the top left finder. (Picture) Select the domain ...
You can view the CPanel documentation at the official website: http://www.cpanel.net/support/docs/index.htm
SpamExperts is an enterprise level email filtering solution that is included for free with all shared, reseller, and semi-dedicated hosting plans. If you'd like to utilize our incoming email filtering on your account, you can do so through cPanel. Activat...
Proactive Defense is a unique Imunify360 feature that can prevent malicious activity through PHP scripts. It is available as a PHP module for Apache and LiteSpeed web servers and analyzes script activity using known patterns like obfuscated command inject...
A lot of times, you'll find you need to block an IP or an entire range of IPs from accessing your website for various reasons. There are a few ways to do this: Login to cPanel, and type 'IP Deny' into the top left finder. (Picture) If you want to...
Hawk Host is an official hosting provider of CloudFlare [http://cloudflare.com]. As a result, we have implemented a module right in cPanel to allow one click activation of CloudFlare with any domain on our servers. To active CloudFlare on any Hawk Host sh...
All shared, cloud web hosting, semi-dedicated, and reseller plans include the ability to edit your PHP options through cPanel using the Select PHP Version interface. Common options include: * Max execution time (max_execution)time): How long your PHP s...
In order to allow remote hosts to connect to your MySQL databases, OUR SUPPORT TEAM NEEDS TO WHITELIST THE IP(S) YOU'RE CONNECTING FROM THROUGH OUR FIREWALL. Please open a ticket with our support department and provide us with a list of the IP(s)/hosts yo...
All shared, cloud web hosting, semi-dedicated, and reseller hosting plans offer the following PHP versions: * PHP 4.4 (EOL) * PHP 5.1 (EOL), PHP 5.2 (EOL), PHP 5.3 (EOL), PHP 5.4, PHP 5.5 (EOL), PHP 5.6 (EOL) * PHP 7.0 (EOL), PHP 7.1 (EOL), PHP 7.2...
All of our accounts fully support the use of G Suite / Google Apps. To configure G Suite email [https://support.google.com/a/answer/174125?hl=en] with your account, either contact our support department or make use of the Zone Editor within cPanel. Be sur...
In order to create a MySQL database you must first login to cPanel and follow these steps: Select the "MySQL Databases" option (you can use the search in the top left to find the option quickly) (Picture) Under "Create New Database"...
Our AutoSSL system will email your cPanel contact email address when there is a successful renewal, expiration, or installation failure. If you wish to modify your notifications you can do so using the "Contact Information" interface in cPanel: * Login ...
IF YOU'VE LOST YOUR HARDWARE DEVICE PREVIOUSLY USED TO CONFIGURE CPANEL TWO-FACTOR AUTHENTICATION PLEASE REFER TO THIS KB ARTICLE [HTTPS://SUPPORT.HAWKHOST.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/158/0/IVE-LOST-MY-TWO-FACTOR-AUTHENTICATION-2FA-DEVICE-HO...
If you need to disable two-factor authentication for your client area and you've lost both your device and backup code, please submit a support ticket for further assistance. If you still have access to your two-factor authentication device and need to di...
All of our shared, cloud web hosting, semi-dedicated, and reseller hosting plans support enabling DNSSEC. To enable DNSSEC on your domains: * Login to cPanel for your hosting account and use the search bar to look for the "ZONE EDITOR" interface: * ...
All shared, cloud web hosting, semi-dedicated, and reseller plans include the ability to enable PHP extensions through cPanel using the Select PHP Version interface. To enable PHP extensions: * Login to cPanel for your hosting account and use the searc...
You can install the WordPress CLI (wp-cli) on any hosting plan by following these instructions: * Connect to your hosting plan via SSH * Once connected run the following command in your SSH terminal: CURL -O HTTPS://RAW.GITHUBUSERCONTENT.COM/WP-CLI/B...
cPanel natively supports Two-Factor Authentication (2FA) as an extra layer of security for your hosting account. When 2FA is enabled you would not only need your account password to login but a second form of authentication in the form of a time based tok...
Our client area (https://my.hawkhost.com/clientarea.php) supports two-factor authentication to secure your account with more than just a password. When 2FA is enabled you would not only need your account password to login but a second form of authenticati...
All shared, cloud web hosting, semi-dedicated, and reseller plans support the LiteSpeed Cache for WordPress (LSCWP) plugin at no additional cost. This plugin drastically improves performance [https://www.litespeedtech.com/benchmarks/wordpress] of WordPres...
All shared, reseller, and semi-dedicated hosting services with us allow you to mass install free and trusted SSL certificates from Let's Encrypt. Our servers have AutoSSL enabled meaning we will attempt to automatically install an SSL certificate on your ...
If you're looking to access your accounts webmail function without going through cPanel, here's the steps: Navigate to http://yourdomain.com/webmail -- replace yourdomain.com with the domain on your account. You'll be greeted with a password pro...
W3 Total Cache is a Wordpress plugin which enables caching and will greatly reduce your sites resource usage. The following steps will show you how to install and configure the plugin: Login to your WP admin account Once you've logged in, select ...
WP Super Cache is a caching plugin for WordPress which will increase the sites performance and reduce the overall resource usage. Login to your WP admin account Once you've logged in, select 'Plugins' from the left side menu (Picture) On the to...
All shared, reseller, and semi-dedicated hosting services with us allow you to install a free and trusted SSL certificate from Let's Encrypt. Our servers have AutoSSL enabled meaning we will attempt to automatically install an SSL certificate on your doma...
All shared, reseller, and semi-dedicated hosting services with us allow you to mass install free and trusted SSL certificates from Let's Encrypt. Our servers have AutoSSL enabled meaning we will attempt to automatically install an SSL certificate on your ...
It is possible to send your referred traffic through your affiliate URL to a specific page on our site. To accomplish this you will need to: * Login to your client area and visit https://my.hawkhost.com/affiliates.php [https://my.hawkhost.com/affiliates...
We take backups of your entire account, including files emails and databases, once per day. Backups are stored for 7 days. You can access these backups and restore your file(s)/database(s) directly through cPanel. If you require assistance with restoring ...
We offer a free memcached instance on all shared, semi-dedicated, and reseller hosting plans. You can enable memcached in cPanel under the "Server Application Manager" interface. To access this: * Login to cPanel for your account using https://yourdomai...
We offer a free Redis instance on all shared, cloud web hosting, semi-dedicated, and reseller hosting plans. You can enable Redis in cPanel under the "Server Application Manager" interface. To access this: * Login to cPanel for your account. * Once ...
When using webmail, we highly recommend using Roundcube. Both Horde and Squirrelmail aren't as well support and are buggy on newer systems compared to Roundcube. This article will be focused around Roundcube but the same general rules apply to the other...
If you've previously configured Two-Factor Authentication (2FA) for your cPanel account [https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/162/0/how-do-i-enable-two-factor-authentication-2fa-for-my-client-area] and you've lost your hardwa...
Softaculous enables one-click installations of over 400 unique scripts & software packages. This includes WordPress, Joomla, and Magento. Softaculous can be accessed through cPanel and most installations take less than 5 minutes to complete: * Login to...
Softaculous enables one-click installations of WordPress through cPanel which takes less than five minutes to complete. To install WordPress through Softaculous: * Login to your hosting accounts cPanel and use the search bar to find "Softaculous": *...
The "Optimize Website" feature that is commonly available on other cPanel based hosts is not available through our services as our webserver (Litespeed) automatically compresses/gzips content when possible. As a result it is not necessary to specifically ...
If you're using Frontpage, you won't be able to password protect directories without uninstalling the extensions. To resolve this issue, complete the following steps: Login to your control panel and type 'Frontpage' in the top left finder. (Pictu...
In order to receive support from our team, you'll be required to provide them with your unique support PIN to verify your identity. We've already generated a PIN for you and it can be located in your client area [https://my.hawkhost.com/index.php?m=suppor...
All of our shared, reseller, and semi-dedicated hosting plans utilize the AutoSSL feature with Let's Encrypt. As a result of this all domain names hosted from your account will automatically have a Let's Encrypt SSL certificate installed on them. Please...