Hawk Host is a privately held Canadian company. We have no official affiliation with EIG or any of their hosting brands.

All shared, reseller, and semi-dedicated hosting accounts include free transfer and migration assistance from your old provider. To move from your old host you will want to submit a ticket with our account transfers department:

Please note: If you are moving from a cPanel based host we will be able to complete a full cPanel account transfer including all files, databases, emails, etc. If your old host does not use cPanel as their control panel our transfer assistance will be limited to transferring only your websites files and databases.

1. Login to your client area at https://my.hawkhost.com/clientarea.php
   
   
2. Once logged in select the "Open Ticket" link from the main menu navigation:
   
   
   
   
3. Select the "Account Transfers" department:
   
   
   
   
4. In your ticket message provide our transfers team with your old hosts control panel login URL, your control panel username and password, and any other special instructions for the migration. Alternatively you can upload a backup of your account you wish to have restored to your hosting account with us via sFTP/SCP and let us know the path to the backup.
   
   
5. Once your ticket message has been filled out and includes all the information required for us to complete the transfer click the "Submit" button.
   
   
6. Account transfers generally take 4 hours or less to complete. Our team will notify you when the migration has started and also when it is completed.

As of September 2019 cPanel has adjusted their pricing structure from a flat fee per license to a usage based structure, meaning as a cloud compute customer you are limited to the number of cPanel accounts you can create depending on the license you are using. Hawk Host currently offers the following four license options for cloud compute plans:

For example, if you intended on hosting 25 cPanel accounts from your cloud compute, you would require the cPanel Pro Cloud license. If your usage grew and required 31 or more cPanel accounts, you would need to upgrade to the cPanel Plus Cloud license.

If your needs exceed more than 100 total cPanel accounts please contact our sales team and we can provide pricing for the right license based on your growth and future needs.

We have speedtests available for all locations on our network page located here

You can also find a test IP for each location listed below:

• Dallas, TX: 198.252.99.103
• New York City, NY: 172.96.186.146
• Los Angeles, CA: 198.252.106.136
• Amsterdam NL: 159.253.130.90
• Singapore: 216.12.197.183
• Hong Kong: 119.81.140.200
• Toronto Canada: 169.55.132.216

Domains can be registered through us for $10.95/year, and ID/whois protection can be added for an additional $3 per year. You can either register the domain while ordering your hosting, or separately through the following URL: https://my.hawkhost.com/domainchecker.php

You can also transfer your domain registration to us from another registrar. The cost for doing so is $10.95 as well (adds a year onto the domain registration).

Accounts are setup 24/7/365 regardless of what day of the week it is!

For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows

Shared, Cloud Web Hosting, Semi-Dedicated and Reseller Accounts: 1 hour or less.
Cloud Computes: 4 hours or less. This depends on the configuration of your compute.

Accounts are setup 24/7/365. Setup time may vary depending on current availability and the information you provide upon signup. If an order is found to be of high risk or requires management review, setup time may be delayed until the right personnel are available. Orders flagged for review are generally setup within 12 hours.

Upon signing up you will receive an email stating we have received your order and we are processing it. You may also receive an email stating balances must be paid before account setup as well as an email once payment has been made. Once this is completed you will receive a new account information email with all the information you will need to get your site online at Hawk Host.

If you don't see your "New Account Information" email within a few hours of signing up, we do suggest you check your junk/spam/bulk folder in case the email was filtered. Should you still not see the email in any of your inbox folders, please contact our sales department by emailing [email protected] for further assistance.

If you find your order has been marked as fraud, please click on this link for more information.

At this time we do not support IPv6 addresses for any of our services (shared, reseller, VPS, or semi-dedicated). We are actively working on this and hope to have full IPv6 support rolled out as soon as possible.

Once we have IPv6 support this article will be updated along with a notice posted on our site with our information pages updated.

What is GDPR?

What is personal data?

How does this affect me?

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

What is Hawk Host doing to comply with GDPR?

What do I need to do to be compliant with GDPR?

How does this affect you as an EU consumer when using Hawk Host?

How this affects a business owner that may have EU customer data?

Additional Notes

Hawk Host is a midsize webhosting company, responsible for hosting more than 250,000 domains worldwide. We have thousands of clients from every region of the globe, and have shown sustained and repeated growth each year since we first started hosting sites in 2004. Our services include shared, reseller, semi-dedicated and VPS hosting.

There are currently 20 employees at Hawk Host, each one dedicated to ensuring customers receive the highest quality service possible.

If you need to clear your shopping cart of all previous products or services that you've added you can complete the following steps:

1. If you are already in our cart, simply click through to step 4 of the checkout and you will see an "Empty Cart" option:
   
   
   
   
2. If you have closed the cart or your browser/tab and need to clear a previous cart session you can instead visit the URL https://my.hawkhost.com/cart.php?a=view which will take you right into your cart. If no products appear then your previous checkout session has expired.

For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows

Shared, Cloud Web Hosting, Semi-Dedicated and Reseller Accounts: 1 hour or less.
Cloud Computes: 4 hours or less. This depends on the configuration of your compute.

Accounts are setup 24/7/365. Setup time may vary depending on current availability and the information you provide upon signup. If an order is found to be of high risk or requires management review, setup time may be delayed until the right personnel are available. Orders flagged for review are generally setup within 12 hours.

Upon signing up you will receive an email stating we have received your order and we are processing it. You may also receive an email stating balances must be paid before account setup as well as an email once payment has been made. Once this is completed you will receive a new account information email with all the information you will need to get your site online at Hawk Host.

If you don't see your "New Account Information" email within a few hours of signing up, we do suggest you check your junk/spam/bulk folder in case the email was filtered. Should you still not see the email in any of your inbox folders, please contact our sales department by emailing [email protected] for further assistance.

If you find your order has been marked as fraud, please click on this link for more information.

We currently allow for a maximum of 500 emails to be sent per hour on all of our hosting accounts.

If you require more please submit a ticket and let us know your requirements / why you would need a higher quota.

We currently accept all of the following payment methods:

• Visa, Mastercard, and American Express credit cards
• Debit Cards (Must be issued by either Visa or Mastercard)
• PayPal
• Bitcoin
• Bitcoin Cash
• Ethereum
• Ripple (XRP)
• Dogecoin
• Apple Pay
• Alipay
• WeChat

We currently utilize Acronis backup software with a 7 day rolling snapshot of everything on your account. This includes individual files, e-mails, and databases. You can restore a single file / database, or full account by simply logging into your cPanel account and selecting the "Acronis" option. You can also request restore assistance from our team through a support ticket.

We currently run the latest stable build of CloudLinux. At this time we don't offer Windows based hosting.