Knowledgebase : Pre-Sales Questions
There are no contracts here at HawkHost or hidden fee's. You can pay month-to-month and cancel whenever you like.

Hawk Host is a privately held Canadian company. We have no official affiliation with EIG or any of their hosting brands.


We can host any TLD that's currently supported by ICANN. We run a clustered DNS setup in several locations to allow the best connectivity / redundancy for around the world.
All of our servers support the requirements for the latest vBulletin releases.
Yes, all our servers meet the software requirements for Magento E-Commerce software.

By default we have ImageMagick installed on all of our servers. When it asks for the path, use /usr/bin/convert

All accounts include free transfer and migration assistance from your old provider. To move from your old host you will want to submit a ticket with our account transfers department.

  1. Login to your client area at https://my.hawkhost.com/clientarea.php

  2. Once logged in select the "Open Ticket" link from the main menu navigation:



  3. Select the "Account Transfers" department:



  4. In your ticket message provide our transfers team with your old hosts control panel login URL, your control panel username and password, and any other special instructions for the migration. Alternatively you can upload a backup of your account you wish to have restored to your hosting account with us via sFTP/SCP and let us know the path to the backup.

  5. Once your ticket message has been filled out and includes all the information required for us to complete the transfer click the "Submit" button.

  6. Account transfers generally take 4 hours or less to complete. Our team will notify you when the migration has started and also when it is completed.

    As of September 2019 cPanel has adjusted their pricing structure from a flat fee per license to a usage based structure, meaning as a cloud compute customer you are limited to the number of cPanel accounts you can create depending on the license you are using. Hawk Host currently offers the following four license options for cloud compute plans:

    cPanel License Type Number of cPanel Accounts Monthly Price
    cPanel Admin Cloud 5 $17.00
    cPanel Pro Cloud 30 $23.00
    cPanel Plus Cloud 50 $33.00
    cPanel Premier Cloud 100 $42.00

    For example, if you intended on hosting 25 cPanel accounts from your cloud compute, you would require the cPanel Pro Cloud license. If your usage grew and required 31 or more cPanel accounts, you would need to upgrade to the cPanel Plus Cloud license.

    If your needs exceed more than 100 total cPanel accounts please contact our sales team and we can provide pricing for the right license based on your growth and future needs.

    Yes we allow adult content as long as they meet the following conditions:

    1) Legal in the United States

    2) You own the rights to distribute / display the content in question

    We have speedtests available for all locations on our network page located here

    You can also find a test IP for each location listed below:

    • Dallas, TX: 198.252.99.103
    • New York City, NY: 172.96.186.146
    • Los Angeles, CA: 198.252.106.136
    • Amsterdam NL: 159.253.130.90
    • Singapore: 216.12.197.183
    • Hong Kong: 119.81.140.200
    • Toronto Canada: 169.55.132.216

    We absolutely do have a service level agreement (SLA). You can find it at http://www.hawkhost.com/Legal/sla

    Domains can be registered through us for $10.95/year, and ID/whois protection can be added for an additional $3 per year. You can either register the domain while ordering your hosting, or separately through the following URL: https://my.hawkhost.com/domainchecker.php

    You can also transfer your domain registration to us from another registrar. The cost for doing so is $10.95 as well (adds a year onto the domain registration).

    All of our accounts come with SSH access enabled by default. If you're unable to connect, or you believe SSH is not enabled on your account, please contact our support department and provide the error(s) you're receiving when trying to connect.

    Remember, when using SSH, the hostname is your domain name or servers IP, the username and password are your cPanel credentials, and the SSH port is 22.

    Accounts are setup 24/7/365 regardless of what day of the week it is!

    For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows

    Shared, Cloud Web Hosting, Semi-Dedicated and Reseller Accounts: 1 hour or less.
    Cloud Computes: 4 hours or less. This depends on the configuration of your compute.

    Accounts are setup 24/7/365. Setup time may vary depending on current availability and the information you provide upon signup. If an order is found to be of high risk or requires management review, setup time may be delayed until the right personnel are available. Orders flagged for review are generally setup within 12 hours.

    Upon signing up you will receive an email stating we have received your order and we are processing it. You may also receive an email stating balances must be paid before account setup as well as an email once payment has been made. Once this is completed you will receive a new account information email with all the information you will need to get your site online at Hawk Host.

    If you don't see your "New Account Information" email within a few hours of signing up, we do suggest you check your junk/spam/bulk folder in case the email was filtered. Should you still not see the email in any of your inbox folders, please contact our sales department by emailing sales@hawkhost.com for further assistance.

    If you find your order has been marked as fraud, please click on this link for more information.

    Yes we support Ruby On Rails and you can install and utilize many different versions of Ruby and Rails utilising our "Create Ruby App" option.  You can find more information on how to create a Ruby Application at:  https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/188/0/how-to-create-ruby-application

    At this time we do not support IPv6 addresses for any of our services (shared, reseller, VPS, or semi-dedicated). We are actively working on this and hope to have full IPv6 support rolled out as soon as possible.

    Once we have IPv6 support this article will be updated along with a notice posted on our site with our information pages updated.


    Yes, Litespeed is capable of utilizing GZIP compression to help speed up your site.

    Yes, Litespeed is fully compatible with Apache's mod_rewrite module.

    What is GDPR?

    The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU)


    What is personal data?

    "personal data" shall mean any information relating to an identified or identifiable natural person ('Data Subject'); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.


    How does this affect me?

    Individuals and companies providing services to EU residents are required by law to comply. The GDPR requires you comply with it’s terms by May 25, 2018. If you are a resident of the EU then this law will apply to your personal data on your account with us.

    Hawk Host privacy policy outlines how we collect and handle your personal data.

    What rights does GDPR provide to EU residents?

    The GDPR provides the following rights for individuals:

    • The right to be informed
    • The right of access
    • The right to rectification
    • The right to erasure
    • The right to restrict processing
    • The right to data portability
    • The right to object
    • Rights in relation to automated decision making and profiling.


    What is Hawk Host doing to comply with GDPR?

    Hawk Host is working behind the scenes to update software, as well as reviewing and updating as necessary agreements, policies and internal processes.


    What do I need to do to be compliant with GDPR?

    Under the GDPR there are two parties which have accountability when dealing with personal data, the controller and the processor. A controller determines the purposes and means of processing personal data. A processor is responsible for processing personal data on behalf of a controller.


    How does this affect you as an EU consumer when using Hawk Host?

    Hawk Host would be the controller when handling YOUR personal data as our customer. As of May 25th if you are based in the EU we will no longer publicly display your WHOIS data. Your WHOIS data will however be granted as necessary for technical reasons (such as domain transfers) or when law enforcement is legally entitled to such information.


    How this affects a business owner that may have EU customer data?

    In certain situations you may be acting as the controller. For example when you decide to have your customers information uploaded or transferred into your account. We ask you to seek your own legal advice where you believe it is necessary.

    Our Terms of service are in the process of being updated to make clear YOU will be responsible for personal data of your users.


    Additional Notes

    This document will continually be updated as we receive feedback from customers and continue to do our in the background changes necessary for GDPR.

    Hawk Host is a midsize webhosting company, responsible for hosting more than 250,000 domains worldwide. We have thousands of clients from every region of the globe, and have shown sustained and repeated growth each year since we first started hosting sites in 2004. Our services include shared, reseller, semi-dedicated and VPS hosting.

    There are currently 20 employees at Hawk Host, each one dedicated to ensuring customers receive the highest quality service possible.


    If you need to clear your shopping cart on our website simply progress to "Step 4"(Confirm Order) and select the "Start Over" button. Your cart should now be cleared and you'll be redirected to a page with a list of all of our services. (Picture).

    For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows

    Shared, Cloud Web Hosting, Semi-Dedicated and Reseller Accounts: 1 hour or less.
    Cloud Computes: 4 hours or less. This depends on the configuration of your compute.

    Accounts are setup 24/7/365. Setup time may vary depending on current availability and the information you provide upon signup. If an order is found to be of high risk or requires management review, setup time may be delayed until the right personnel are available. Orders flagged for review are generally setup within 12 hours.

    Upon signing up you will receive an email stating we have received your order and we are processing it. You may also receive an email stating balances must be paid before account setup as well as an email once payment has been made. Once this is completed you will receive a new account information email with all the information you will need to get your site online at Hawk Host.

    If you don't see your "New Account Information" email within a few hours of signing up, we do suggest you check your junk/spam/bulk folder in case the email was filtered. Should you still not see the email in any of your inbox folders, please contact our sales department by emailing sales@hawkhost.com for further assistance.

    If you find your order has been marked as fraud, please click on this link for more information.


    You can find information about our company on the following pages:

    Past: http://www.hawkhost.com/About/past
    Present: http://www.hawkhost.com/About/present
    Future: http://www.hawkhost.com/About/future

    You can find network, server and datacenter information on the following page:

    http://www.hawkhost.com/network

    Note: While Fantastico is offered, we strongly suggest using Softaculous instead. Instructions on installing scripts with Softaculous can be found by clicking here

    All of our clients will have access to Fantastico through their cPanel account. This allows for easy installation of third party software such as forums, blogs, e-commerce, and much more. You can view everything Fantastico has to offer here:

    http://www.hawkhost.com/Fantastico

    Most commonly, people will use Fantastico to install Word Press, phpBB3 forums, and photo galleries.

    We currently allow for a maximum of 500 emails to be sent per hour on all of our hosting accounts.

    If you require more please submit a ticket and let us know your requirements / why you would need a higher quota.

    We cannot disclose the websites we host without explicit permission from the owner(s), although you can view our testimonials page to see what some of our clients have to say.

    If you're interested in submitting a testimonial please feel free to contact us via support ticket with your name, website, and testimonial.

    We currently accept all of the following payment methods:

    • Visa, Mastercard, and American Express credit cards
    • Debit Cards (Must be issued by either Visa or Mastercard)
    • PayPal
    • Bitcoin
    • Bitcoin Cash
    • Ethereum
    • Apple Pay
    • Alipay

    We currently utilize Acronis backup software with a 7 day rolling snapshot of everything on your account. This includes individual files, e-mails, and databases. You can restore a single file / database, or full account by simply logging into your cPanel account and selecting the "Acronis" option. You can also request restore assistance from our team through a support ticket.


    We currently run the latest stable build of CloudLinux. At this time we don't offer Windows based hosting.

    Our offices are based out of Ontario, Canada while our servers are located in seven locations worldwide. For a list of all locations, along with speed tests, please visit http://www.hawkhost.com/network

    You can find out more about our past, present, and future here: http://www.hawkhost.com/About
    All information regarding our affiliate program can be located here: http://www.hawkhost.com/Affiliate

    If you have any other questions regarding the affiliate program, please email sales@hawkhost.com or make a post in our forums at http://forums.hawkhost.com/forum/46-hawk-host-affiliate/
    Our datacenter in New York City is located in the New York/New Jersey metropolitan area which is the home to a large number of enterprise level datacenters. The facility is less than 10 miles from downtown Manhattan and utilizes DWDM (dark fiber) backhauls to the major network peering exchanges in New York City. This infrastructure guarantees our network latency is the same as it would be if the datacenter were in downtown Manhattan or any other part of New York City. The datacenter also offers nearly unlimited capacity for expansion at both the hardware/power and network levels, something that is not readily available in other New York City based locations.