Knowledgebase : Web Hosting > E-Mail

This guide assumes you've already setup your email accounts through cPanel. If you have not first created your email addresses please refer to our KB article How do I create or configure email addresses? for a guide on that process.

You can then follow Apple's official guide at https://support.apple.com/en-us/HT204093 for configuring an email account on your Mac. You will select the option "Other Email Account" and then use the details provided in cPanel to configure your email address hosted with Hawk Host through Mac mail.

All our shared web hosting servers support the ability to use email sub addresses also known as plus addressing. Email subaddresses use the format of [email protected] where username respresents the mailbox and folder represents the folder's name.

An example of this would be where you have [email protected] and wish to have all your important emails sent directly to an important folder you can have the emails sent to [email protected] and the emails will arrive directly in the important folder in your inbox.

Note: Due to this feature it's not possible to setup forwarders with "+" in them or email inboxes.

All of our hosting plans fully support sending/receiving email via POP3, SMTP, and IMAP. Webmail is also supported on all plans. The following details (specific to your domains) can also be found in cPanel under the "Email Accounts" interface, specifically by clicking "Connect Devices":

Incoming Server: mail.yourdomain.com
Outgoing Server: mail.yourdomain.com
Port: 25 or 26 (Some ISPs will block port 25. If you ever get an SMTP error, try using port 26)
SMTP Auth: Enabled/On

Your email addresses and passwords can be setup through the "Email Accounts" interface in cPanel. If you need help creating an email account, the article for that can be found here: https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/38/0/how-do-i-create-email-accounts

All shared, cloud web hosting, semi-dedicated, and reseller hosting plans allow you to create an unlimited number of email addresses. All plans fully support sending/receiving email via POP3, SMTP, and IMAP. Webmail is also supported on all plans.

To create a new email address:

  1. Login to cPanel for your hosting account and use the search to find the "Email Accounts" interface:



  2. From the "Email Accounts" interface click "Create":



  3. After clicking "Create" you will be directed to the "Create an Email Account" page. Fill out the provided fields, including your new email username, password, and storage (disk space) quota:



To configure Outlook, Windows Mail, Mac Mail, your phone, tablet, or any other device email client:

  1. Login to cPanel for your hosting account and use the search to find the "Email Accounts" interface:



  2. From the "Email Accounts" interface click the "Connect Devices" button to the right of your email address:




  3. The following page will contain your accounts incoming, outgoing, and port information for configuring an email client. You can also use the provided "Mail Client Automatic Configuration Scripts" options to download a setup script onto your device for automatic configuration. There is also an option to send the email addresses configuration details to another, separate email address for easy reference and access.

To access Webmail:

  1. Webmail can be accessed directly through your domain by visiting https://yourdomain.com/webmail or https://yourdomain.com:2096

  2. Webmail can also be accessed through cPanel. To access webmail through cPanel, login to cPanel for your hosting account and use the search to find the "Email Accounts" interface:



  3. From the "Email Accounts" interface click the "Check Email" button to the right of your email address:



  4. The following page will show a Roundcube login. This is the default webmail program and what we recommend using. Click the large "Roundcube" button to login to webmail:


All Hawk Host shared, reseller, and semi-dedicated hosting plans include access to POP3/SMTP/IMAP email in addition to webmail.

Webmail can be accessed directly through your domain by visiting https://yourdomain.com/webmail or https://yourdomain.com:2096

Webmail can also be accessed through your hosting servers hostname. You can find the server hostname in your products/services page in your client area or you can open a ticket through https://my.hawkhost.com/submitticket.php to ask our support team your server's hostname and webmail URL through the server hostname.

We do not recommend using a catch-all / default e-mail address as doing so may lead to a significant increase in the amount of spam received to your e-mail inbox

A catch-all e-mail address, or default e-mail address, is an e-mail account that is designed to capture and direct all e-mail sent to a non-existent e-mail address under your domain. For example if you have a catch-all/default e-mail configured and someone e-mails [email protected], even if the user [email protected] does not exist, the catch-all/default address will process this e-mail based on your catch-all/default e-mail rules.

To configure a catch-all/default address for your domain:

  1. Login to your hosting accounts cPanel. Once you've logged in use the search to locate the "Default Address" interface:



  2. The default (recommended) setting for this feature is to discard the email with a bounce message of "No Such User Here". If you wish to continue discarding the email, no changes are necessary. You can adjust the bounce message ("No Such User Here") as you desire.

  3. If instead of discarding email you wish to receive e-mail destined for a non-existent address, change the default setting to "Forward to Email Address":



  4. Enter the e-mail address you would like to use as the destination for all mail sent to your domain's non-existent addresses:



  5. Click "Change" to save your changes and complete this process.

Once your changes are saved all e-mail destined to your domain (*@yourdomain.com) will be processed based on the rules setup using the Default Address interface in cPanel.

All Hawk Host shared, reseller, and semi-dedicated hosting plans include access to POP3/SMTP/IMAP email in addition to webmail. Webmail can be accessed through cPanel directly or through your domain or server hostname URLs:

  1. Webmail can be accessed directly through your domain by visiting https://yourdomain.com/webmail or https://yourdomain.com:2096

  2. Webmail can also be accessed through cPanel. To access webmail through cPanel, login to cPanel for your hosting account and use the search to find the "Email Accounts" interface:



  3. From the "Email Accounts" interface click the "Check Email" button to the right of your email address:



  4. The following page will show a Roundcube login. This is the default webmail program and what we recommend using. Click the large "Roundcube" button to login to webmail:

You can take advantage of our SpamExperts email filtering even if you're using third party DNS/nameservers. To make sure your domains email is passed through our SpamExperts filtering servers when using third party nameservers you should set your MX records to:

mx1.arandomserver.com Priority 0
mx2.arandomserver.com Priority 10
mx3.arandomserver.com Priority 20
mx4.arandomserver.com Priority 30

All of our web hosting plans include the ability to send e-mails. Each of our services have different outbound e-mail limits. Please keep in mind we have a zero tolerance policy towards SPAM/UCE. All of your mailing needs to be fully CANSPAM compliant. Accounts found to be sending spam will be disabled immediately for violating our TOS/AUP and may result in service termination.

Hourly e-mail limits:

Shared and Reseller Hosting: All shared and reseller hosting plans allow you to send up to 500 e-mails per hour.

Semi-dedicated Hosting: All semi-dedicated hosting plans allow you to send up to 2,000 e-mails per hour.

VPS Hosting: Our VPS plans do not have an outbound e-mail limit.

If your outgoing email is bouncing it could be due to invalid or missing SPF & DKIM records on your domain name. What these records do is verify the authenticity of the domain you're sending from so your email is less likely to be flagged as spam or untrusted by the receiving mail server. To enable SPF and DKIM records on your domain name:

    1. Login to your accounts cPanel at https://yourdomain.com:2083 

    2. Use the search bar to locate the Email Deliverability interface:



    3. Locate the domain name that requires SPF and DKIM records and then click the Manage button to the right of the domain:



    4. If your domain name has invalid or missing records cPanel will recommend the suggest records to install. Click the "Install the Suggested Record" button to install the records for your domain: