Knowledgebase: Web Hosting > Tutorials
What is my support PIN, and where do I locate it?
Posted by Brian F., Last modified by Tony B. on 28 September 2019 03:32 PM

In order to receive support from our live chat team, you'll be required to provide them with your unique support PIN to verify your identity. We've already generated a PIN for you and it can be located in your client area at -- If you're having an issue locating your PIN, please follow these steps:

  1. Login to your client area ( )

  2. Click 'Support' from the menu navigation, and from the dropdown select 'Support PIN'

  3. Your 9 digit support PIN will be shown on the following page

  4. Copy and paste the provided PIN to your live chat representative for verification.

As always, our helpdesk team can be contacted 24/7 at for any issues you may be having.

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