How do I disable Two Factor Authentication (2FA) for my client area?
Posted by Brian F., Last modified by Brian F. on 07 October 2016 02:44 PM

If you need to disable two-factor authentication for your client area and you've lost both your device and backup code, please submit a support ticket for further assistance. If you still have access to your two-factor authentication device and need to disable your client area 2FA:

  1. Login to your client area at

  2. Once you've logged in click 'Hello, Your Name' from the top right navigation and then click 'Security Settings' from the dropdown

  3. From the 'Security Settings' interface select 'Click here to disable' under 'Two-Factor Authentication'

  4. Enter your current client area password to verify your request and then click 'Disable Two-Factor Authentication'

  5. Two-Factor authentication will now be disabled for your client area

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