Knowledgebase: Billing
How can I take advantage of your 30 day money back guarantee?
Posted by Cody R., Last modified by Tony B. on 28 September 2019 03:33 PM

All shared, semi-dedicated, and reseller hosting services are eligible for our 30 day money back guarantee (TOS). To cancel your account and receive a refund, follow these steps:

    1. Login to your client area ( )

    2. Click 'Services' from the menu navigation, and from the dropdown select 'My Services'

    3. Locate the service(s) you wish to cancel

    4. Select the dropdown arrow to the right of 'View Details'

    5. From the dropdown, select 'Request Cancellation'

    6. In the text box, write that you would like to take advantage of the 30 day money back guarantee. Please also explain why you're cancelling, this information helps us in the future

    7. The selected service will be canceled within 24-48 hours. You will not be charged if your invoice due date lands within that time


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