Knowledgebase: Web Hosting > Tutorials
Adding an IP or port to a whitelist
Posted by Brian F., Last modified by Brian F. on 29 September 2010 10:51 AM
By default, we only open the ports we need in order for all of our server software to function properly. Sometimes though, there are situations that require other ports to be opened (new software, something you're installing, etc). In these cases you'll need to ask us to open up the port, and explain why you need it opened. Some things to include when requesting a port be opened:

- The name of the software or application you're using
- The port you're requesting to be opened
- A link to documentation or a readme on the software or application

The same goes for adding an IP to the whitelist, providing as much information as possible will help. As a general rule, we'd much rather add an IP to a whitelist as opposed to opening a new port, so we're going to ask if there's a static IP you need this opened for as opposed to the port.
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