Knowledgebase
(13)Billing
Do you setup accounts on the weekends?
How can I take advantage of your 30 day money back guarantee?
Downloads
(132)Web Hosting
Adding an IP or port to a whitelist
(8)Domain Names
Can I renew my domain after it has expired?
Do you offer domain registration?
(31)Pre-Sales Questions
Are there any contracts, hidden fees, etc?
Are you owned by or affiliated with EIG?
(4)Abuse
How do I report spam?
How do I submit a DMCA complaint?
(10)Virtual Private Servers
How do I change my VPS hostname?
How do I change my VPS root password?
(20)PHP / Programming
Default permissions on folders and PHP files.
Do you support Ruby on Rails?
(18)Client Area
Can I add more RAM/memory to my hosting account?
Do you offer domain registration?
Are you owned by or affiliated with EIG?
Hawk Host is a privately held Canadian company. We have no official affiliation with EIG or any of their hosting brands.
Do you support Zend Framework?
We fully support Zend Framework on all of our shared and reseller hosting servers. While we do not have a system wide install available for use, all users are able to upload the framework themselves and run it from within their account. All of the require...
How can I change the timezone using PHP/.htaccess?
In the event you need to localize your time via PHP for your applications/scripts/website, you can make the change easily via your .htaccess file. Please note the servers timezone cannot be changed however. For purposes of this article we'll be using c...
How do I edit my PHP settings/values?
You can adjust your PHP settings/options directly through cPanel under the 'Select PHP Version' interface. To adjust these settings: * Login to cPanel for your account * Search for 'Select PHP Version' and click the icon that shows up * Under the '...
How do I enable/disable ID protection?
To enable or disable ID/whois protection on any of your domains, you would need to contact our billing department for assistance. This can be done by submitting a ticket at https://support.hawkhost.com [https://support.hawkhost.com] In the ticket, pleas...
How do I log into SSH (shared / web hosting)?
You'll need to do the following to login to your (SSH): 1) Download an SSH client (2) Get all of the information regarding your hosting account, namely the username, password and IP. This is in your welcome email. 3) Open up PuTTY and put in the IP ...
How do I pay with a credit/debit card through Paypal?
If your credit/debit card are not accepted by our billing system directly you can use Paypal to process the payment. You do not need to have a Paypal account to take advantage of this and there are no additional fees for paying through Paypal. Please foll...
How do I use PHP 5.2 on my hosting account?
To setup PHP 5.2 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the fo...
How do I use PHP 5.5 on my hosting account?
To setup PHP 5.5 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the fo...
How do I use PHP 5.6 on my hosting account?
To setup PHP 5.6 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the followin...
How do I use PHP 7.0 on my hosting account?
To setup PHP 7.0 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the followin...
How do I use PHP 7.1 on my hosting account?
To setup PHP 7.1 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the followin...
How do I use PHP 7.2 on my hosting account?
To setup PHP 7.2 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the followin...
How do I use PHP 7.3 on my hosting account?
To setup PHP 7.3 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the followin...
I received an email from Hawk Host after leaving your website
If you've visited our shopping cart to place an order but did not complete the signup you may have received an email from us titled "Problems Checking Out at Hawk Host?". The purpose of this email is to make sure you did not have any issues completing the...
What are entry processes / concurrent connections?
Despite the wording implying connections to your site, the idea behind the concurrent connections is actually the amount of active processes on your account. These processes can be cronjobs, PHP processes, Perl processes, etc. A single user should rarely ...
What are your support department hours/availability?
Please see below for a breakdown of each departments official hours. Please note any department that is not staffed 24/7 has availability outside official hours, but that is subject to change: HELPDESK (HTTPS://SUPPORT.HAWKHOST.COM) AND EMAIL AVAILABILI...
Why does my servers SWAP show at 100%
Our shared, reseller, and semi-dedicated hosting plans use an operating system called CloudLinux. CloudLinux utilizes a SWAP partition on the system for memory(RAM) management. When a portion of memory (RAM) has been idle for an extended period of time it...
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