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Knowledgebase : Billing
Accounts are setup 24/7/365 regardless of what day of the week it is! For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows Shared and Reseller Accounts: 1 - 2 hours, usually le...
All shared, semi-dedicated, and reseller hosting services are eligible for our 30 day money back guarantee (TOS [http://www.hawkhost.com/legal/tos#payments]). To cancel your account and receive a refund, follow these steps: * Login to your client area (...
If you need to change your payment method to credit card or wish to setup a recurring payment, you can add a credit card to your account. * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www.hawkhost.com/clients/clientarea....
After following the cancellation procedures outlined here  you can manually cancel the subscription by logging into PayPal and following these procedures: 1) Click on Profile at the top of the page 2) Click My Preapproved Payments in the Financial Infor...
We hate to see people leave, however we understand your hosting needs may change over time. To cancel your service you must do the following: * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www.hawkhost.com/clients/clientar...
If your credit/debit card are not accepted by our billing system directly you can use Paypal to process the payment. You do not need to have a Paypal account to take advantage of this and there are no additional fees for paying through Paypal. Please foll...
All hosting plans are automatically renewed unless a cancellation request is submitted through your client area. Our billing system will generate your renewal invoice 7 days prior to the due date and send you a notification email. If you'd like to renew m...
You can upgrade anytime by logging into our client area at https://my.hawkhost.com and following these instructions: * Login to your client area (https://my.hawkhost.com/clientarea.php [https://my.hawkhost.com/clientarea.php]) * Click 'Services' from ...
All invoices are generated seven days prior to the invoice due date. You have a seven day grace period to pay the invoice from the original due date before your account is suspended. If for some reason you cannot pay the invoice within the grace peri...
Since our credit card merchant is located in Canada some banks take it upon themselves to charge a "Foreign Transaction Fee" which is a few dollars. This is unfortunately out of our hands and up to the discretion of the bank alone. Here is some...
There are a number of reasons your credit card may be declined by our billing system. The most common reasons include: * Your bank/card issuer is declining the charge since they see it as a foreign transaction. Hawk Host is based in Canada so a large n...
All orders are processed through a fraud check system which verifies the payment source, the IP address the order was placed from, the address on your account profile, and the details of the domain you signed up with. Because of this, your order can be ...