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Knowledgebase : Web Hosting > Tutorials
By default, we only open the ports we need in order for all of our server software to function properly. Sometimes though, there are situations that require other ports to be opened (new software, something you're installing, etc). In these cases you'll...
Yes, do the following within cPanel: 1) Search for the "Password Protect Directories" function within cPanel 2) Once you click it you will be prompted for which website you would like to password protect a directory, select your websit...
This guide assumes you've already setup your e-mail accounts through cPanel if you haven't please login to your cPanel account and select the "E-Mail Accounts" option. Once you open up the Mail client you will be prompted with a "Welcome ...
cPanel has included video tutorials for every option under the control panel. To access these tutorials and get help with the options, look for the "Video Tutorials" section in your cPanel.
Error pages are determined by the HTTP You can add custom error pages by logging into cPanel and selecting the the "Error pages" under "Advanced". From you you can add custom error pages in HTML and SHTML form. You can also have cust...
With a recent upgrade to our control panel, users can now modify their DNS zones from within their cPanel. Modifying A records Login to your control panel, and type 'Simple DNS Zone Editor' in the top left finder. (Picture) Select the domain ...
You can view the CPanel documentation at the official website: http://www.cpanel.net/support/docs/index.htm
SpamExperts is an enterprise level email filtering solution that is included for free with all shared, reseller, and semi-dedicated hosting plans. If you'd like to utilize our incoming email filtering on your account, you can do so through cPanel. Activat...
A lot of times, you'll find you need to block an IP or an entire range of IPs from accessing your website for various reasons. There are a few ways to do this: Login to cPanel, and type 'IP Deny' into the top left finder. (Picture) If you want to...
Hawk Host is an official hosting provider of CloudFlare. As a result, we have implemented a module right in cPanel to allow one click activation of CloudFlare with any domain on our servers. To active CloudFlare on any Hawk Host shared hosting account: ...
In order to allow remote hosts to connect to your MySQL databases, OUR SUPPORT TEAM NEEDS TO WHITELIST THE IP(S) YOU'RE CONNECTING FROM THROUGH OUR FIREWALL. Please open a ticket with our support department and provide us with a list of the IP(s)/hosts yo...
We currently offer support for PHP versions 5.2 through 7.1. We recommend using at least PHP 5.5 or newer. You can change your PHP version right through cPanel. * Login to cPanel for your account * Using the search bar type 'Select PHP Version' and c...
All of our accounts fully support the use of Google Apps. To configure Google Apps with your account, either contact our support department or make use of the Simple DNS Zone Editor / MX records within cPanel. Be sure to fully consult all relevant Google ...
In order to create a MySQL database you must first login to cPanel and follow these steps: Select the "MySQL Databases" option (you can use the search in the top left to find the option quickly) (Picture) Under "Create New Database"...
IF YOU'VE LOST YOUR HARDWARE DEVICE PREVIOUSLY USED TO CONFIGURE CPANEL TWO-FACTOR AUTHENTICATION PLEASE REFER TO THIS KB ARTICLE [HTTPS://SUPPORT.HAWKHOST.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/158/0/IVE-LOST-MY-TWO-FACTOR-AUTHENTICATION-2FA-DEVICE-HO...
If you need to disable two-factor authentication for your client area and you've lost both your device and backup code, please submit a support ticket for further assistance. If you still have access to your two-factor authentication device and need to di...
This will show you how to do a traceroute using Windows 7. The steps are similar for Windows XP and Vista, but vary slightly. There are two ways to do this, we'll cover both here. Method 1 On your local computer, click your start button. In the ...
cPanel natively supports Two-Factor Authentication (2FA) as an extra layer of security for your hosting account. When 2FA is enabled you would not only need your account password to login but a second form of authentication in the form of a time based tok...
Our client area (https://my.hawkhost.com/clientarea.php) supports two-factor authentication to secure your account with more than just a password. When 2FA is enabled you would not only need your account password to login but a second form of authenticati...
If you're looking to access your accounts webmail function without going through cPanel, here's the steps: Navigate to http://yourdomain.com/webmail -- replace yourdomain.com with the domain on your account. You'll be greeted with a password pro...
All shared, reseller, and semi-dedicated hosting services with us allow you to install a free and trusted SSL certificate from Let's Encrypt. You can install your certificate directly through cPanel with a few clicks: * Login to cPanel for your account...
W3 Total Cache is a Wordpress plugin which enables caching and will greatly reduce your sites resource usage. The following steps will show you how to install and configure the plugin: Login to your WP admin account Once you've logged in, select ...
WP Super Cache is a caching plugin for WordPress which will increase the sites performance and reduce the overall resource usage. Login to your WP admin account Once you've logged in, select 'Plugins' from the left side menu (Picture) On the to...
We take backups of your entire account, including files emails and databases, once per day. Backups are stored for 7 days. You can access these backups and restore your file(s)/database(s) directly through your control panel (cPanel). If you require assis...
We offer a free memcached instance on all shared, semi-dedicated, and reseller hosting plans. You can enable memcached in cPanel under the 'Memcached' interface. To access this: * Login to cPanel for your account using https://yourdomain.com:2083 (repla...
To setup PHP 5.2 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the fo...
To setup PHP 5.3 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the fo...
To setup PHP 5.4 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the fo...
To setup PHP 5.5 on your hosting account, you would make use of the 'Select PHP Version' utility in cPanel. * Login to cPanel for your account. (https://yourdomain.com:2083) * In the top left search bar, type 'Select PHP Version'. * On the fo...
When using webmail, we highly recommend using Roundcube. Both Horde and Squirrelmail aren't as well support and are buggy on newer systems compared to Roundcube. This article will be focused around Roundcube but the same general rules apply to the other...
If you've previously configured Two-Factor Authentication (2FA) for your cPanel account [https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/162/13/how-do-i-enable-two-factor-authentication-2fa-for-my-client-area] and you've lost your hardw...
NOTE: WHILE FANTASTICO IS OFFERED, WE STRONGLY SUGGEST USING SOFTACULOUS INSTEAD. INSTRUCTIONS ON INSTALLING SCRIPTS WITH SOFTACULOUS CAN BE FOUND BY CLICKING HERE With Fantastico you can install a wide plethora of scripts with a few clicks. Below y...
With Softaculous you can install a wide plethora of scripts with a few clicks. Below you'll find instructions and pictures on the process. Select the "Softaculous" option within cPanel. (Picture) You'll be redirected to the Softaculous page. ...
If you're using Frontpage, you won't be able to password protect directories without uninstalling the extensions. To resolve this issue, complete the following steps: Login to your control panel and type 'Frontpage' in the top left finder. (Pictu...
In order to receive support from our live chat team, you'll be required to provide them with your unique support PIN to verify your identity. We've already generated a PIN for you and it can be located in your client area at https://my.hawkhost.com [https...
All of our shared, reseller, and semi-dedicated hosting plans utilize the AutoSSL feature with Let's Encrypt. As a result of this all domain names hosted from your account will automatically have a Let's Encrypt SSL certificate installed on them. Please...