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Knowledgebase : Client Area
RAM/memory upgrades are available on all hosting services with us. Any customer with a reseller or VPS package will need to contact our sales team for memory upgrades. Shared and semi-dedicated hosting customers can add memory directly through their clien...
Domains can be registered through us for $10.95/year, and ID/whois protection can be added for an additional $3 per year. You can either register the domain while ordering your hosting, or separately through the following URL: https://my.hawkhost.com/doma...
When you register a domain through Hawk Host, you have the ability to change the nameservers, WHOIS information, and many other options through your client area. By default, the information input when signing up will be used to fill out the WHOIS informat...
Any domains registered with Hawk Host provide you the ability to register your own custom nameservers. To register your custom nameservers: * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www.hawkhost.com/clients/clientarea...
You can reset your cPanel password by following these steps: * Login to your client area (https://my.hawkhost.com/clientarea.php [https://my.hawkhost.com/clientarea.php]) * Click 'Services' from the menu navigation, and from the dropdown select 'My S...
Adding a contact allows you to configure access for multiple users, all with different levels of access. Follow these steps to add a contact to your account: * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www.hawkhost.com...
You can add funds to your account which can be used for new orders, future invoices, or any account upgrades. To add funds to your account: * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www.hawkhost.com/clients/clientare...
If you have a domain name registered through us and would like to cancel / not renew the domain, you'll need to follow these steps: * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www.hawkhost.com/clients/clientarea.php] )...
We hate to see people leave, however we understand your hosting needs may change over time. To cancel your service you must do the following: * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www.hawkhost.com/clients/clientar...
If you need to clear your shopping cart on our website simply progress to "Step 4"(Confirm Order) and select the "Start Over" button. Your cart should now be cleared and you'll be redirected to a page with a list of all of our servic...
If you need to disable two-factor authentication for your client area and you've lost both your device and backup code, please submit a support ticket for further assistance. If you still have access to your two-factor authentication device and need to di...
Our client area (https://my.hawkhost.com/clientarea.php) supports two-factor authentication to secure your account with more than just a password. When 2FA is enabled you would not only need your account password to login but a second form of authenticati...
You can upgrade anytime by logging into our client area at https://my.hawkhost.com and following these instructions: * Login to your client area (https://my.hawkhost.com/clientarea.php [https://my.hawkhost.com/clientarea.php]) * Click 'Services' from ...
If you've previously configured Two-Factor Authentication (2FA) for your cPanel account [https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/162/13/how-do-i-enable-two-factor-authentication-2fa-for-my-client-area] and you've lost your hardw...
In order to receive support from our live chat team, you'll be required to provide them with your unique support PIN to verify your identity. We've already generated a PIN for you and it can be located in your client area at https://my.hawkhost.com [https...
If you're looking to transfer your domain to another registrar, you will need to provide them the EPP code (or secret code) for your domain name. To obtain your EPP code: * Login to your client area ( https://my.hawkhost.com/clientarea.php [https://www...
All information regarding our affiliate program can be located here: http://www.hawkhost.com/Affiliate If you have any other questions regarding the affiliate program, please email sales@hawkhost.com or make a post in our forums at http://forums.hawkhost...