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Knowledgebase : Web Hosting

We can host any TLD that's currently supported by ICANN. We run a clustered DNS setup in several locations to allow the best connectivity / redundancy for around the world.
RAM/memory upgrades are available on all hosting services with us. Any customer with a reseller or VPS package will need to contact our sales team for memory upgrades. Shared and semi-dedicated hosting customers can add memory directly through their clien...
By default we have ImageMagick installed on all of our servers. When it asks for the path, use /usr/bin/convert
We currently run Litespeed Web Server which runs PHP as the user so files and folders should have the permissions of: Folders: 755 (drwxr-xr-x)Files: 644 (-rw-r--r--) Even if the instructions for the software state to change the permissions of files or...
All of our accounts come with SSH access enabled by default. If you're unable to connect, or you believe SSH is not enabled on your account, please contact our support department and provide the error(s) you're receiving when trying to connect. Rememb...
We fully support Zend Framework on all of our shared and reseller hosting servers. While we do not have a system wide install available for use, all users are able to upload the framework themselves and run it from within their account. All of the require...
To change your cPanel username you will need to submit a ticket to our support department and they'll gladly change your username for you. There is no charge for changing your username at this time.
You'll need to do the following to login to your (SSH): 1) Download an SSH client (2) Get all of the information regarding your hosting account, namely the username, password and IP. This is in your welcome email. 3) Open up PuTTY and put in the IP ...
Due to a recent change in policies and standards, multiple websites (including Paypal) are now requiring vendors and e-commerce sites use an SSL certificate signed with the SHA256 algorithm (also referred to as SHA2) and will no longer accept SSL certs si...
We offer a free memcached instance on all shared, semi-dedicated, and reseller hosting plans. You can enable memcached in cPanel under the 'Memcached' interface. To access this: * Login to cPanel for your account using https://yourdomain.com:2083 (repla...
When you change your nameservers to ours after signing up for a shared hosting account, there needs to be time for DNS propagation. While you may see the site as down, it's just that your ISP hasn't update their DNS yet. That can take anywhere from 2-24...
While all of our hosting plans include SSH access we do not allow port forwarding or SSH tunneling on our shared, reseller, or semi-dedicated hosting plans. Our VPS packages do allow you to setup SSH tunneling or port forwarding.
The SetEnv directive is not supported by LiteSpeed Web Server at this time however you can set environmental by using the following: RewriteRule .* - [E:myenv=myvalue]
If you suspect your website or IP have been blocked behind a firewall and you can no longer access your site, there are a few things you should try: Try to access your site through a proxy or from another ISP. It might be a temporary routing or net...
If you're unable to reach your site, there are a number of steps you can take to determine if the site is offline: * Try to visit your site through a proxy (A quick Google search should find a suitable one) to determine if it's a routing issue specifi...
You can download PuTTy here: http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html
Despite the wording implying connections to your site, the idea behind the concurrent connections is actually the amount of active processes on your account. These processes can be cronjobs, PHP processes, Perl processes, etc. A single user should rarely ...
Since we run multiple nameservers, please consult your "New Account Information" email for this information. You may also contact our support team at https://support.hawkhost.com to determine what your nameservers are.
Since we run multiple DNS clusters for shared hosting and semi-dedicated accounts, the nameservers for your account will depend on what server you are setup on. Reference your "New Account Information" email for what your nameservers are. You can also fin...
We currently allow 25 concurrent MySQL connections at any given time. This limit is only applied to our shared hosting plans and not VPS customers. Each MySQL connection usually lasts a fraction of a second so this limit is generally enough to host a busy...
There is no limit. The only limit is the amount of space allotted to your cPanel account.
The path to mysql is /usr/bin/mysql The path to mysqldump is /usr/bin/mysqldump
Once you've purchased an SSL certificate, you will receive an email with a link to issue the certificate. Follow these steps to configure the SSL certificate: Once you've clicked the link in your email, it will take you to a web page to issue your ...
You can find server and network status on our status page at http://www.hawkhoststatus.com/ [1] -- any maintenance windows, service interruptions, or network/server issues will be posted on this page. Updates on existing issues will also be provided on...
All of our shared, reseller, and semi-dedicated hosting plans utilize the AutoSSL feature with Let's Encrypt. As a result of this all domain names hosted from your account will automatically have a Let's Encrypt SSL certificate installed on them. Please...
If you've published your Weebly pages and they're showing up as blank it most likely means your PHP version is incompatible. Our Weebly site builder requires your account use PHP version 5.6 or newer. You will be unable to run PHP versions older than 5.6 ...