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Knowledgebase : Pre-Sales Questions
There are no contracts here at HawkHost or hidden fee's. You can pay month-to-month and cancel whenever you like.
Hawk Host is a privately held Canadian company. We have no official affiliation with EIG or any of their hosting brands.
We can host any TLD that's currently supported by ICANN. We run a clustered DNS setup in several locations to allow the best connectivity / redundancy for around the world.
All of our servers support the requirements for the latest vBulletin releases.
Yes, all our servers meet the software requirements for Magento E-Commerce software.
By default we have ImageMagick installed on all of our servers. When it asks for the path, use /usr/bin/convert
All accounts include free transfer and migration assistance from your old provider. To move from your old host, you will want to submit a ticket with our account transfers department. Go to our support helpdesk at https://support.hawkhost.com and s...
Yes we allow adult content as long as they meet the following conditions: 1) Legal in the United States 2) You own the rights to distribute / display the content in question
We have speedtests available for all locations on our network page located here [https://www.hawkhost.com/our-hosting-network/] You can also find a test IP for each location listed below: * Dallas, TX: 198.252.99.103 * Washington DC: 198.252.100.1...
We absolutely do have a service level agreement (SLA). You can find it at http://www.hawkhost.com/Legal/sla
Domains can be registered through us for $10.95/year, and ID/whois protection can be added for an additional $3 per year. You can either register the domain while ordering your hosting, or separately through the following URL: https://my.hawkhost.com/doma...
All of our accounts come with SSH access enabled by default. If you're unable to connect, or you believe SSH is not enabled on your account, please contact our support department and provide the error(s) you're receiving when trying to connect. Rememb...
Accounts are setup 24/7/365 regardless of what day of the week it is! For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows Shared and Reseller Accounts: 1 - 2 hours, usually le...
Yes we support Ruby On Rails and you can install and utilize many different versions of Ruby and Rails utilising our "Create Ruby App" option.  You can find more information on how to create a Ruby Application at:  https://support.hawkhost.com/index.php?/...
At this time we do not support IPv6 addresses for any of our services (shared, reseller, VPS, or semi-dedicated). We are actively working on this and hope to have full IPv6 support rolled out as soon as possible. Once we have IPv6 support this artic...
Yes, Litespeed is capable of utilizing GZIP compression to help speed up your site.
Yes, Litespeed is fully compatible with Apache's mod_rewrite module.
Hawk Host is a midsize webhosting company, responsible for hosting more than 250,000 domains worldwide. We have thousands of clients from every region of the globe, and have shown sustained and repeated growth each year since we first started hosting site...
If you need to clear your shopping cart on our website simply progress to "Step 4"(Confirm Order) and select the "Start Over" button. Your cart should now be cleared and you'll be redirected to a page with a list of all of our servic...
For security purposes all orders made at Hawk Host are manually verified for fraud. Typically account setup times are as follows Shared and Reseller Accounts: 1 - 2 hours, usually less. VPS Accounts: Up to 24 hours. This depends on what software you've o...
You can find information about our company on the following pages: Past: http://www.hawkhost.com/About/past Present: http://www.hawkhost.com/About/present Future: http://www.hawkhost.com/About/future You can find network, server and datacenter i...
NOTE: WHILE FANTASTICO IS OFFERED, WE STRONGLY SUGGEST USING SOFTACULOUS INSTEAD. INSTRUCTIONS ON INSTALLING SCRIPTS WITH SOFTACULOUS CAN BE FOUND BY CLICKING HERE All of our clients will have access to Fantastico through their cPanel account. This ...
We currently allow for a maximum of 500 emails to be sent per hour on all of our hosting accounts. If you require more please submit a ticket [1] and let us know your requirements / why you would need a higher quota. Links: ------ [1] https://www.h...
We cannot disclose the websites we host without explicit permission from the owner(s), although you can view our testimonials page to see what some of our clients have to say. If you're interested in submitting a testimonial please feel free to contact...
We currently accept all of the following payment methods: * Visa, Mastercard, and American Express credit cards * Debit Cards (Must be issued by either Visa or Mastercard) * Paypal * Bitcoin * Alipay
We currently utilize R1Soft backup software with a 7 day rolling snapshot of everything on your account. This includes individual files, e-mails, and databases. You can restore a single file, or full account by simply logging into your cPanel account and ...
We currently run the latest stable build of CloudLinux. At this time we don't offer Windows based hosting.
Our offices are based out of Ontario, Canada while our servers are located in seven locations worldwide. For a list of all locations, along with speed tests, please visit http://www.hawkhost.com/network You can find out more about our past, present, and...
All information regarding our affiliate program can be located here: http://www.hawkhost.com/Affiliate If you have any other questions regarding the affiliate program, please email sales@hawkhost.com or make a post in our forums at http://forums.hawkhost...