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Knowledgebase : Web Hosting > cPanel
By default, we only open the ports we need in order for all of our server software to function properly. Sometimes though, there are situations that require other ports to be opened (new software, something you're installing, etc). In these cases you'll...
cPanel has included video tutorials for every option under the control panel. To access these tutorials and get help with the options, look for the "Video Tutorials" section in your cPanel.
Error pages are determined by the HTTP You can add custom error pages by logging into cPanel and selecting the the "Error pages" under "Advanced". From you you can add custom error pages in HTML and SHTML form. You can also have cust...
With a recent upgrade to our control panel, users can now modify their DNS zones from within their cPanel. Modifying A records Login to your control panel, and type 'Simple DNS Zone Editor' in the top left finder. (Picture) Select the domain ...
You can view the CPanel documentation at the official website: http://www.cpanel.net/support/docs/index.htm
SpamExperts is an enterprise level email filtering solution that is included for free with all shared, reseller, and semi-dedicated hosting plans. If you'd like to utilize our incoming email filtering on your account, you can do so through cPanel. Activat...
We allow you to change your primary domain or your accounts username. All you'd need to do is submit a support ticket providing the domain you'd like to change to, or the new user name you'd like. Note: The username cannot start with a number, it must ...
We currently offer support for PHP versions 5.2 through 7.1. We recommend using at least PHP 5.5 or newer. You can change your PHP version right through cPanel. * Login to cPanel for your account * Using the search bar type 'Select PHP Version' and c...
IF YOU'VE LOST YOUR HARDWARE DEVICE PREVIOUSLY USED TO CONFIGURE CPANEL TWO-FACTOR AUTHENTICATION PLEASE REFER TO THIS KB ARTICLE [HTTPS://SUPPORT.HAWKHOST.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/158/0/IVE-LOST-MY-TWO-FACTOR-AUTHENTICATION-2FA-DEVICE-HO...
You can install the WordPress CLI (wp-cli) on any hosting plan by following these instructions: * Connect to your hosting plan via SSH * Once connected run the following command in your SSH terminal: CURL -O HTTPS://RAW.GITHUBUSERCONTENT.COM/WP-CLI/B...
You can easily generate a CSR (Certificate Signing Request) for an SSL certificate through the SSL/TLS manager in your control panel. The generated CSR can be used for certificates purchased from Hawk Host or any other third party CA (certificate authorit...
Before you can install an SSL certificate using the SSL/TLS manager in cPanel, you will first need to have generated a CSR/key and submitted this to your CA (certificate authority). If you have not done this yet, please follow these steps [https://support...
We offer a free memcached instance on all shared, semi-dedicated, and reseller hosting plans. You can enable memcached in cPanel under the 'Memcached' interface. To access this: * Login to cPanel for your account using https://yourdomain.com:2083 (repla...
CAA is a type of DNS record that allows site owners to specify which Certificate Authorities (CAs) are allowed to issue certificates containing their domain names. Some third party DNS providers do not have CAA records properly configured and as a result ...
If you've previously configured Two-Factor Authentication (2FA) [https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/157/0/how-do-i-enable-two-factor-authentication-2fa-for-cpanel] for your cPanel account and you've lost your hardware devic...
Along with Fantastico, we also offer Softaculous. Softaculous is a robust, software / script installing program which can be accessed through your control panel.
Each shared hosting account is permitted to use up to 1 CPU. An account cannot use an entire CPU for a sustained period of time, however the CPU is available for temporary bursts.
We currently allow for a maximum of 500 emails to be sent per hour on all of our hosting accounts. If you require more please submit a ticket [1] and let us know your requirements / why you would need a higher quota. Links: ------ [1] https://www.h...
All of our shared, semi-dedicated, and reseller hosting plans include a feature known as AutoSSL. AutoSSL automatically installs a signed, trusted, and secure SSL certificate on all domains hosted from your account. These SSL certificates are issued by Le...
When trying to add a domain you may receive an error such as:Error from park wrapper: domainname.com is already configured. This error or others like it usually means the domain exists somewhere within cPanel already. First verify it's not already added...
The addon domain option within cPanel allows you to host multiple websites and domains under a single cPanel account. You can give e-mail accounts and forwarders for domains added. All analytics are calculated separately (so each website should have the...
phpMyAdmin is a free software tool written in PHP intended to handle the administration of MySQL over the World Wide Web. phpMyAdmin supports a wide range of operations with MySQL. The most frequently used operations are supported by the user interface ...
Concurrent connections for any shared hosting account is currently limited to 20. This is not the number of users allowed on your site at a time, but instead the limit for users who are attempting to connect to a PHP or Perl script. 20 concurrent connecti...
When configuring scripts/software locally, the MySQL hostname will be: localhost If you are connecting to a remote MySQL server then you will need to use the IP for that machine.
You can login to your control panel by visiting http://www.yourdomain.com/cpanel or http://your.ip.address/cpanel
All of our shared, reseller, and semi-dedicated hosting plans utilize the AutoSSL feature with Let's Encrypt. As a result of this all domain names hosted from your account will automatically have a Let's Encrypt SSL certificate installed on them. Please...
You can access PHPMyAdmin by selecting the "phpmyadmin" option under the "Databases" option within cPanel.